Why Become a Member of PunkOuter?

Here are some of the most commonly asked questions about our membership programs. If you have any additional questions, please feel free to email us at support@punkouter.com or contact us via the PunkOuter Discord server.

Q: Where can I purchase the different membership levels?

A: You can purchase your monthly VIP membership here:

Q: I saw discounted pricing as a Diamond level member perk. How does that work?

Access to the VIP membership product page for Diamond members only is here:
VIP Membership Page

A password to access the Diamond membership page will be provided within 24 hours of purchase of your membership.

Q: What are the current discount codes?

A: For Ruby tier:
VIP Ruby Events = $10 off event entry

For Emerald tier:
VIP Emerald Events = $20 off event entry
VIP Rooms = 50% off room reservation fee

For Diamond tier:
All of the codes from the Emerald tier plus:
VIP Board Games = 35% off board games
VIP Gundam = 30% off Gundam models
VIP TCG Sealed = 30% off select sealed trading card game items (Pokemon, MTG, YuGiOh, and Flesh & Blood)
VIP Games Workshop = 15% off Games Workshop models

If you are a member of a qualifying tier, just copy/paste the discount code into the field at checkout and it will knock off the price of the qualifying items.

Q: Why should I pay for a membership?

A: A membership is the best way to support the store and our mission to create safe play spaces and provide our customers with access to products at the best possible prices. We strive to ensure both parties benefit from our memberships. Plus you get some really cool perks! 

Q: Once I decide to sign up, when will I be charged?

A: Once you decide to enroll as a member, you will be charged immediately and a recurring payment will be charged every month thereafter on the same day of the month (or as close as possible; i.e. if you signed up on the 31st, some months you would be charged on the 30th).

Q: Can I cancel any time?

A: You can cancel at any time in the Account Overview area of our website when you are logged in. Simply click on the subscriptions link there just above your order history. This will end your recurring charges and you will retain access for the remainder of your 30 day window.

You can also cancel using this direct link here:

https://customers.shop.paywhirl.com/28513206404/account/

Q: Are there limits for Diamond level VIP early pre-order purchases? If so, what are they?

A: VIP level preorders are the earliest chance you can get to get your hands on upcoming product. These preorders are available to VIP members before anyone else. By preordering now, not only do you get the discounted rate, but it helps the store anticipate the overall demand for an upcoming set. The VIP preorders will close once the preorder window at our distributor is closed, meaning you will have to wait until product is released before purchasing.

*IMPORTANT* - Sometimes distributors are unable to fulfill the full amount we requested for preorders. It's rare, but supply chain issues and unexpectedly high demand can sometimes mean we ask for 100 boxes but get only 80 type of situations. This may mean on rare occasions we are unable to fulfill your preorders in full. Preorders will be fulfilled in the fairest method determined by the store. If we have to cancel and refund any part of your preorder, it will be only after we have exhausted all options. We predict this situation to be very rare as we will only put product up for preorder we anticipate zero allocation issues.

Q: Can I pause/freeze my membership or cancel and rejoin at a later time? 

There may be situations that are perfectly fine to pause your membership temporarily, such as moving, financial hardship, etc. If you are ever concerned, please reach out to support@punkouter.com or DM an admin in our Discord server. We 100% understand some things happen that are out of your control and are happy to work with you through whatever you may need.

Any abuse of the Diamond level VIP membership system may result in a ban from rejoining. PunkOuter Games also reserves the right to cancel anyone's membership at any time for no reason. This is here only as protection from bad actors who look to abuse the system. The Diamond level VIP membership is designed to benefit both parties. You get heavily discounted product and we get to move more product than we could in the past. Win-win for both parties.

Q: Do you offer a household membership or group membership for me and my friends? 

We do not currently offer anything but individual memberships at this time. We expect our paid members to enjoy their benefits for their own individual purchases only.

Q: Am I guaranteed fulfillment of Diamond level early pre-orders?

A: Unfortunately, no. We do our best to fulfill all orders as quickly and completely as possible, but allocation from distributors is dynamic, and while we do our best to predict how much product a distributor can sell to us, some factors are out of our control (mostly massive supply chain issues would be the only thing to affect this). We will refund any amount of the order asap that we are unable to fulfill.

Q: Why are Diamond level VIP Membership pre-orders due so early?

Many games require an extensive lead time to pre-order from manufacturers. This can be up to or in excess of 6 months in some cases, usually before printing and sets are spoiled. Specific due dates for preorders can be found in each item's individual listing on the website. This helps to maximize our chances that we will receive as much as our members and customers want.

 

Q: In the event an order is cancelled, when and how can I expect my refund? 

A: Once we process the refund, you can expect the funds to be returned anywhere within the same day to 1-2 weeks depending on your original payment method (some banks take longer than others to process).

Q: Is it okay to combine Diamond level early pre-orders to save on shipping?

A: Yes, but if you combine two items with different release dates, it will entail them shipping together on the later release date. For each order, we will hold until we have everything on hand to fulfill the entire order. Example: Game A has a release date one month from now and Game B has a release date 3 months from now. If you order both in the same order, they will ship together when Game B releases in 3 months.

If you don't wish for any delays, it is best to make separate purchases. If you do wish to combine shipping on two different preorders items that have different dates, please use the "Notes" field when checking out, or email order@punkouter.com with your order information.

 

Q: How can I help?

A: Spread the word! The quickest way for PunkOuter to offer expanded benefits and products to our members is to grow the membership program as a whole. Please consider joining and pass the news along to potential new members!